Shipping policy

At INDI+ASH, we are committed to providing efficient and reliable delivery service for your order. Here’s a detailed look at our shipping process:

Order Processing and Delivery Schedule:

Once you place an order on our website, our team will immediately begin processing it. To help you plan your purchase, please note the following schedule:

  • Order Cutoff Time: 11 PM (GMT-05:00) Eastern Standard Time (New York)
  • Order Handling Time: 1-2 Business days (Wednesday to Saturday)
  • Transit Time: 2-3 Business days (Monday to Saturday)
  • Total delivery time: Estimated delivery time based on customer locations. All destinations: 2-4 business days

Order Confirmation:

After placing your order, you will receive an email with your order number and details. Once your order ships, you will receive a shipping confirmation email with a tracking number and tracking link. Additionally, we will notify you via email upon delivery of your order.

Shipping Carrier:

We partner with FedEx/UPS and Freight to ensure timely and safe delivery.

Store Pick Up:

We are pleased to offer a convenient in-store pickup option for our customers.

Shipping Locations:

We ship within the United States.

Shipping Fee:

Shipping is calculated using FedEx/UPS live rates based on product weight and delivery location.

Shipping may change if freight delivery is required due to size and weight.

Tracking

After dispatch, a tracking number will be sent to your email.

Delays

We aim to meet our delivery estimates, but delays may occur due to high shipping volumes or unforeseen courier disruptions. If your order hasn't arrived within the expected timeframe, please contact our support team.

Lost Packages:

If your package is marked as delivered but you haven't received it, please:

  • Verify the shipping address.

  • Check all possible delivery locations at your residence.

  • Ask neighbours or family members if they accepted the package.

  • Contact the courier with your tracking number to initiate a claim.

If your package is officially declared lost, contact us immediately with your order number. We will either reship your order or provide a refund based on your preference.

Contact Us

Store Name: INDI+ASH
Trade Name: INDI, LLC
Business Address: 380 Atlantic Avenue, Brooklyn, NY, 11217, US
Phone: (929) 340-2717
Email: hello@indi-and-ash.com
Business Hours: Wednesday to Sunday : 11 AM – 6 PM (GMT-05:00) Eastern Standard Time (New York), Monday and Tuesday : Closed
Order Cut-off Time: 11 PM (GMT-05:00) Eastern Standard Time (New York)